Refund & Cancellation Policy
At BunnysCarrot.com (“we,” “us,” or “our”), customer satisfaction is our priority. We strive to provide high-quality digital products and services. Due to the nature of digital goods, we have specific policies regarding refunds and cancellations, which are outlined below.
Refund Policy
Non-Refundable Products
All sales of digital products are final. Once an order is completed and the product is delivered, we do not offer refunds. Digital products cannot be returned, exchanged, or revoked, making them ineligible for refunds.
We do not provide refunds for:
- Change of mind or incorrect purchase
- Lack of usage or dissatisfaction with the product
- Incompatibility issues due to device or software limitations (please check product details before purchase)
- User error, such as accidental purchase
Refund Exceptions
We understand that certain circumstances may require consideration for a refund. You may request a refund only under the following conditions:
- Product Not Delivered:If you do not receive the purchased digital product within 24 hours of payment confirmation, please contact us at [Insert Support Email]. We will verify the transaction and either resend the product or issue a refund.
- Defective or Corrupted Files:If the downloaded file is corrupt, incomplete, or inaccessible, notify us within 48 hours of purchase. We will attempt to rectify the issue by providing an alternative download link or an updated file. If the issue persists and cannot be resolved, a refund may be granted.
- Duplicate Payment:In cases where a duplicate payment occurs, you must notify us within 7 days of the transaction. Upon verification, we will process a refund for the duplicate charge.
To request a refund, please contact [Insert Support Email] with your order details, including:
- Purchase receipt or order ID
- Description of the issue
- Screenshots (if applicable)
Refund requests that do not meet the above criteria will not be honored.
Cancellation Policy
Order Cancellation
Due to the instant delivery nature of digital products, orders cannot be canceled once placed and processed. Please review your purchase carefully before confirming the transaction.
If you face any technical issues preventing access to the product, contact our support team within 24 hours of purchase. We will assess the issue and determine if any resolution is possible.
Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute without contacting our support team first is against our policy. If you have concerns about your purchase, please reach out to us, and we will work with you to resolve the issue. Fraudulent chargebacks may result in account suspension or legal action.
Changes to This Policy
We reserve the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed.
